--- title: Why are emails not being sent upon submission? | Paperform Help Center | Paperform description: There are many different reasons why emails sent by a form submission may not be received, here's an overview of potential causes, and their solutions. url: "https://paperform.co/help/articles/why-are-my-emails-not-being-received" type: static generatedAt: "2026-04-04T00:42:03.053Z" --- Why are emails not being sent upon submission? ### Emails There are many different reasons why emails sent by a form submission may not be received. Here's an overview of potential causes and their solutions. ## Scenario: No emails are being received *One or more of the following causes may apply.* ### **Your form isn't published** If your form hasn't been published after adding or making changes to your email configuration, then they may not behave as you expect. Try clicking "Publish" top-right of the form editor to see if this resolves the issue. ### **The email configuration has been changed** To resolve this, go into the email configuration and ensure that the setup is correct. Common mistakes are answer piping multiple emails in the "To", "CC", and "BCC" email addresses without a comma separating them, or having conditional logic enabled on the email such that it is never sent. ### **You have gone over a limit** Paperform has a hard-cap limit of up to 10,000 emails per day. We have a security system in place that will flag suspicious spikes in emails being sent. When an account is flagged for review, emails will be held until the account has been reviewed. When the account is approved, all held emails will be sent (up to the specified maximum hard-cap limit). This review usually takes no more than 48 hours. **Note:** We don't notify you if your account is under review, and we don't provide an interface to check your daily email usage. ### **Conditional logic isn't met** Double-check the [email logic](https://paperform.co/help/articles/logic-guide/#emails) setting at the bottom of your custom email's configuration. If a relevant question on the form has been changed or deleted since the logic was set up, then the condition may need to be updated as well - this typically shows as "Choose answer" or a blank field where the form's logic is missing a key part. ### **None of the above?** [Contact Paperform support](mailto:support@paperform.co) and provide - the form URL - detailed description of what you're experiencing ## Scenario: Emails are not being received by a specific email address *One or more of the following causes may apply.* ### **Going to spam or being blocked by the receiving email's service provider** Ensure the email is not in a spam folder and that the email inbox isn't full. ### **The email address has bounced previously** Paperform's email service provider keeps a blacklist of any addresses that have bounced previously. If an email address has been added to this blacklist, then any future attempts to email this address will be automatically blocked. If you believe this to be the case, [contact Paperform support](mailto:support@paperform.co) and provide - the form URL - potentially affected email address(es) ## **Gotchas** There is a limit of 15 addresses for the "To", "CC", and "BCC" fields if you manually input email addresses. You may be able to surpass this limit by piping values into the input instead (e.g. using a calculation's answer). ### Related Articles [How do I send an email to the respondent? Sending an email to the submitter upon form submission is a very common need, luckily it's very easy to set up.](/help/articles/how-do-i-send-an-email-to-the-respondent/) [How do I turn on/off email notifications on new submissions? Head to After Submission → Emails and toggle on/off "Send me an email summary on submission".](/help/articles/turn-off-email-notifications/)