How can I delete my account?

You can delete your Paperform account by navigating to Billing Settings, and clicking on the "Destroy Account" button near the bottom of the page.

A screenshot showing the "Destroy Account" button located on the Paperform Billing Settings page.

Once your account deletion request is processed, all data (including form submissions) will be scheduled for removal and cannot be recovered.

Gotchas

  • Draft, in-progress, and completed Papersign documents (including PDF uploads and audit certificates) are always retained.
  • All of your subscription plans (including free plans) must be cancelled prior to destroying your account. If the button is disabled, be sure to check that you don't have any active subscriptions with us.
  • If you're deleting your account to use the email address on a different account, please contact us via live chat or email at support@paperform.co instead. Our team can assist you with this process.

Related Articles

How do I add a user who already has their email registered to another Paperform account?
An email address can only ever be attributed to one account. If you want to add a user with an existing account as an additional user to your organization's Agency plan, they will need to update their email address or destroy their account.
How do I cancel my Subscription?
You can cancel your Paperform or Papersign subscriptions in your Account Settings.
How do I make a data or GDPR request?
To make a request about the handling of your data and account information, please visit our Trust Centre for more information at https://paperform.co.
Is Paperform GDPR Compliant?
Yes, Paperform has achievedGDPR compliance, Visit our Trust Centre for more information https://paperform.co/trust/